Terms of service.

Overview.

By engaging Site4You to build or run a website for you, you agree to the terms set out below.

Formation.

This agreement is formed when you (a) return a signed order form, (b) tick the acceptance box on our onboarding link, or (c) pay the first invoice, whichever happens first. Any of these acts constitutes acceptance of these terms.

The service.

The website comprises web pages, a contact form, a mobile‑responsive design, basic on‑page SEO, and hosting. Anything beyond this (e‑commerce, bookings, a blog, custom integrations, additional pages) is a separate written quote.

Professional means fit for the ordinary purpose of presenting a small business online; it does not imply any specific design style or ranking outcome.

Minimum term.

This agreement runs for a minimum of twelve months, starting on the date your first payment falls due.

Once we receive payment, we aim to have your domain and website fully set up within one week.

Design approval.

We will present a first design to you. You may request changes within seven days. After two rounds of revisions, the design is deemed approved unless you have provided written, itemised objections. If you do not respond within fourteen days of us sending a design, it is deemed approved.

Renewal and notice.

After the minimum term, this agreement continues on a rolling monthly basis until either party gives thirty days’ written notice. All obligations, including payment at the rate of twenty‑nine pounds per month, continue until the notice period ends.

Payment.

Twenty‑nine pounds a month, payable yearly by Tide. Invoices are due within seven days of being issued.

If you fail to pay within seven days of the renewal date, we reserve the right to remove the hosted website from public access until the outstanding balance is cleared.

Consumer right to cancel.

If you are a consumer (a natural person acting outside your trade, business, or profession), you have the right to cancel this agreement within fourteen days without giving a reason. If you ask us to begin work during that period, you agree that the cancellation right is lost once we have completed the work.

To exercise this right, email mark@site4you.uk. If you cancel under this clause after we have begun work, you will pay a pro‑rata sum for work carried out up to the date of cancellation.

Suspension.

If payment is more than fourteen days late, we may suspend your website. We will use reasonable endeavours to give you seven days’ written notice before suspension. Suspension does not pause the minimum term or any fees owed.

Your domain.

We register and renew the domain on your behalf while this agreement is active. On termination: (a) we will transfer the domain to a registrar of your choosing within fourteen days of your written request and all sums owed being paid; (b) any renewal fees already paid by us for periods beyond termination are recoverable as a debt; (c) after termination you are responsible for all domain renewal fees.

Termination.

By us. We may terminate this agreement immediately on written notice if you: (a) fail to pay within thirty days of the due date; (b) materially breach this agreement and fail to remedy within fourteen days of written notice; (c) become insolvent or enter liquidation or administration; (d) supply content that is unlawful, defamatory, or obscene; or (e) behave abusively toward our staff.

By you. You may terminate this agreement after the minimum term with thirty days’ written notice. You may also terminate for our material breach not remedied within fourteen days of written notice.

Content and ownership.

You own all content you give us, including photos, logos, and copy. You grant us a worldwide, royalty‑free licence to host, copy, display, resize, edit, and sub‑licence to our processors (Vercel, Brevo) the content you supply, solely for providing the services. You warrant that you own or are licensed to use all content you give us, and you will indemnify us against any third‑party IP claim arising from it.

We retain all rights in the design and structure of the website during this agreement. While this agreement is in force you receive a non‑exclusive, non‑transferable licence to use the design and structure for your business. Transfer of the design and structure to you occurs only on all sums owed being paid and this agreement being terminated in accordance with clause 11. Any export, copying, or migration of the design to another host during the term is a material breach.

Availability.

Uptime is measured monthly by our hosting provider. Our liability for any downtime is limited to a pro‑rata refund of the fees for the affected days. We are not liable for any loss of profits, revenue, business, goodwill, data, or indirect or consequential loss arising from downtime.

Uptime excludes: (i) scheduled maintenance with at least 48 hours’ notice, (ii) failures of third‑party networks or DNS, (iii) force majeure, and (iv) suspension under clause 9.

Limitation of liability.

Nothing in this agreement limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded. Subject to that, our total aggregate liability is limited to the greater of (i) one thousand pounds and (ii) the total fees paid by you in the twelve months before the event giving rise to the claim.

We are not liable for loss of profits, revenue, business, goodwill, data, or any indirect or consequential loss. Each limitation operates separately; if any is found unenforceable the others survive.

Changes to these terms.

We may change these terms on thirty days’ written notice where the change is required by law, regulation, or a material change in our supplier arrangements. If a change materially disadvantages you, you may terminate without penalty within the thirty‑day notice period even if the minimum term has not expired.

Entire agreement.

These terms are the entire agreement between us. You confirm you have not relied on any statement or representation not set out in them. This does not limit liability for fraudulent misrepresentation.

Force majeure.

Neither party is liable for failure or delay caused by events beyond reasonable control, including acts of God, war, terrorism, epidemic, outage of third‑party hosting, cyber‑attack, or government action. The affected party will notify the other promptly and resume performance as soon as practicable.

Assignment.

We may sub‑contract or use processors (Vercel, Brevo) to deliver the services, remaining responsible for their acts. We may assign this agreement to a successor business on written notice. You may not assign without our written consent.

Disputes.

Before issuing court proceedings, the parties will attempt in good faith to resolve any dispute through escalation to senior contacts and, failing that, mediation under the CEDR Model Procedure. This does not prevent either party seeking urgent injunctive relief.

Governing law.

Governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Company information.

Site4You. Email mark@site4you.uk.

Hosting & Infrastructure.

The Website will be hosted via Vercel's cloud infrastructure. While we strive for 100% uptime, you acknowledge that hosting is provided by a third party (Vercel) and we are not liable for service interruptions, global outages, or data loss originating from Vercel's platform.

The Client is prohibited from using the hosted site for illegal activities.

If the Client fails to pay hosting fees within 7 days of the due date, we reserve the right to suspend the hosting service until the balance is cleared.