Terms of service.

Overview.

By engaging Site4You to build or run a website for you, you agree to the terms set out below.

Formation.

This agreement is formed when you (a) return a signed order form, (b) tick the acceptance box on our onboarding link, or (c) pay the first invoice, whichever happens first. Any of these acts constitutes acceptance of these terms.

The service.

The service comprises a website (up to three pages to start, a contact form, a mobile‑responsive design and basic on‑page SEO), hosting and SSL, your domain name (see clause 10), email forwarding, and small edits of up to thirty minutes a month. Anything beyond this (e‑commerce, bookings, a blog, custom integrations, additional pages) is a separate written quote.

To request an edit, email us at mark@site4you.uk or send us a message on WhatsApp. We reply within one working day.

Professional means fit for the ordinary purpose of presenting a small business online; it does not imply any specific design style or ranking outcome.

Minimum term.

We aim to put your website live within one week of you approving the design. Your first payment falls due on the day it goes live. This agreement runs for a minimum of twelve months from that date.

Design approval.

We will present a first design to you. You may request changes within seven days. After two rounds of revisions, the design is deemed approved unless you have provided written, itemised objections. If you do not respond within fourteen days of us sending a design, it is deemed approved.

Renewal and notice.

After the minimum term, this agreement continues on a rolling monthly basis (or, on the annual plan, renews for a further year at the then‑current annual price, and we will remind you at least thirty days before each renewal) until either party gives thirty days’ written notice. All obligations, including payment of your fees, continue until the notice period ends.

Payment.

Twenty‑nine pounds a month, payable monthly in advance, or three hundred and nineteen pounds a year, payable yearly in advance (the annual plan). Payment is taken by card or Direct Debit through our payment provider, or by invoice (due within seven days). There is no setup fee. Annual payments are not refundable part‑way through a year, except where we are in material breach.

Fees are agreed on a per‑engagement basis. Our standard rates are twenty‑nine pounds per month or three hundred and nineteen pounds per year. Where alternative terms are negotiated and confirmed in writing with the founder before work commences, those terms apply in place of the standard rate for that engagement. No variation to fees takes effect unless confirmed in writing.

If a payment is late, clause 9 (Suspension) applies.

Consumer right to cancel.

If you are a consumer (a natural person acting outside your trade, business, or profession), you have the right to cancel this agreement within fourteen days without giving a reason. If you ask us to begin work during that period, you agree that the cancellation right is lost once we have completed the work.

To exercise this right, email mark@site4you.uk. If you cancel under this clause after we have begun work, you will pay a pro‑rata sum for work carried out up to the date of cancellation.

Suspension.

If payment is more than fourteen days late, we may suspend your website. We will use reasonable endeavours to give you seven days’ written notice before suspension. Suspension does not pause the minimum term or any fees owed.

Your domain.

Your domain name is included in your fees. We register it in your name and renew it while this agreement is active. On termination: (a) we will transfer the domain to a registrar of your choosing within fourteen days of your written request and all sums owed being paid; (b) any renewal fees already paid by us for periods beyond termination are recoverable as a debt; (c) after termination you are responsible for all domain renewal fees.

Termination.

By us. We may terminate this agreement immediately on written notice if you: (a) fail to pay within thirty days of the due date; (b) materially breach this agreement and fail to remedy within fourteen days of written notice; (c) become insolvent or enter liquidation or administration; (d) supply content that is unlawful, defamatory, or obscene; or (e) behave abusively toward our staff.

By you. You may terminate this agreement after the minimum term with thirty days’ written notice. You may also terminate for our material breach not remedied within fourteen days of written notice.

Content and ownership.

You own all content you give us, including photos, logos, and copy. You grant us a worldwide, royalty‑free licence to host, copy, display, resize, edit, and sub‑licence to our processors (named in our privacy policy) the content you supply, solely for providing the services. You warrant that you own or are licensed to use all content you give us, and you will indemnify us against any third‑party IP claim arising from it.

We retain all rights in the design and structure of the website during this agreement. While this agreement is in force you receive a non‑exclusive, non‑transferable licence to use the design and structure for your business. Any export, copying, or migration of the design to another host during the term is a material breach.

Availability.

Uptime is measured monthly by our hosting provider. Our liability for any downtime is limited to a pro‑rata refund of the fees for the affected days. We are not liable for any loss of profits, revenue, business, goodwill, data, or indirect or consequential loss arising from downtime.

Uptime excludes: (i) scheduled maintenance with at least 48 hours’ notice, (ii) failures of third‑party networks or DNS, (iii) force majeure, and (iv) suspension under clause 9.

Limitation of liability.

Nothing in this agreement limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded. Subject to that, our total aggregate liability is limited to the greater of (i) one thousand pounds and (ii) the total fees paid by you in the twelve months before the event giving rise to the claim.

We are not liable for loss of profits, revenue, business, goodwill, data, or any indirect or consequential loss. Each limitation operates separately; if any is found unenforceable the others survive.

Changes to these terms.

We may change these terms on thirty days’ written notice where the change is required by law, regulation, or a material change in our supplier arrangements. If a change materially disadvantages you, you may terminate without penalty within the thirty‑day notice period even if the minimum term has not expired.

Entire agreement.

These terms are the entire agreement between us. You confirm you have not relied on any statement or representation not set out in them. This does not limit liability for fraudulent misrepresentation.

Force majeure.

Neither party is liable for failure or delay caused by events beyond reasonable control, including acts of God, war, terrorism, epidemic, outage of third‑party hosting, cyber‑attack, or government action. The affected party will notify the other promptly and resume performance as soon as practicable.

Assignment.

We may sub‑contract or use processors (named in our privacy policy) to deliver the services, remaining responsible for their acts. We may assign this agreement to a successor business on written notice. You may not assign without our written consent.

Disputes.

Before issuing court proceedings, the parties will attempt in good faith to resolve any dispute through escalation to senior contacts and, failing that, mediation under the CEDR Model Procedure. This does not prevent either party seeking urgent injunctive relief.

Governing law.

Governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Company information.

Site4You is the trading name of SITE4YOU LTD, a company registered in England and Wales, company number 17170045. Registered office: 23 Melstock Road, Birmingham, United Kingdom, B14 7ND. Email mark@site4you.uk.

Hosting & Infrastructure.

Your website is hosted by a third‑party provider named in our privacy policy. We may move it to another reputable provider without changing the service you receive. Clause 13 sets out our liability for downtime.

You must not use the website for anything illegal.

Data protection.

For personal data collected through your website (for example enquiries sent through your contact form), you are the controller and we act as your processor. We will: process that data only on your documented instructions and to provide the services; ensure anyone who handles it is bound by confidentiality; keep it secure; use only the sub‑processors named in our privacy policy (and tell you before adding or replacing one, so you can object); help you respond to requests from individuals and meet your security, breach and impact‑assessment duties; notify you without undue delay after becoming aware of a personal data breach; delete or return the data at the end of the services unless the law requires us to keep it; and give you the information you reasonably need to show compliance with this clause.

How we handle your own personal data as our client is set out in our privacy policy.